The harsh truth is, as a hospitality operator, you're ALWAYS going to attract significant expenses when it comes to the teams who run your venues.
Your choice is are your people a cost or are they an investment?
"What if I train them and they leave?" you say!
What if you don't train them ... and they stay?
Short of starting a fire in the dining room I can't think of a quicker way to lose guests than to unleash untrained amateurs on them.
Here's the bad news:
Giving your people the skills they need to operate your sites is 100% your responsibility, not theirs.
I get it, investing your hard earned profits back into your team means you want to make damn sure you're going to see a return.
The KEY is understanding the difference between good training and bad training.
And the difference between the two is hard to overstate.
As an investment, it's the difference between buying a house or buying a car.
While there are obviously no guarantees in either - and for the avoidance of doubt, I am in no way qualified to give out financial advice! - it's a faily safe bet that the money you put into a house will give you a positive return in the long run.
Investing money in cars is a very different story - in almost all cases, you will never see a positive return on the the money you pay for a car. Bloody hell, when you buy a new car it loses 20-30% of its value just driving it out of the showroom!
Training your teams is exactly the same.
You can take the sure thing with predictable and cumulative long term benefits or you can have an extra cost which doesn't get you from A to B any faster.
If you're going to spend the money anyway, shouldn't it be on an investment which will give you a return?
What has been your experience of this?
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