Initiative is a really admirable quality in new hires. In fact it's one of my favourites. But it's not an excuse for not having solid processes in place.
"Young people today just don't care"
"Do I have to explain everything?"
"Common sense isn't that common anymore"
Give me a break!
It is 100% the responsibility of the companies leaders to ensure tools are in place for team members to learn the basics of their role.
When leaders neglect this duty, incompetence is the outcome.
Emotionally, if the new hire never graduates past incompetence they feel frustrated, confused, even angry.
All of which makes it more likely they'll quit.
It isn't the new hire's fault if the groundwork hasn't been done by the leaders of the organisation.
Sometimes though, it's not the leaders' fault either.
When owners build or buy a hospitality business, it doesn't come wrapped in a box with a step-by-step instruction manual or a 30-day satisfaction guarantee.
Many managers walk into a their job with high hopes but quickly find that any structure or processes walked out the door in the head of their predecessor.
In the chaos and excitement of a busy venue, the very idea of making improvements or investments in the future start to be viewed as a luxury.
"How can I afford to work an extra hour working ON the business when I'm already too busy working IN the business"
I have to admit, I have been there, and the attitude is COMPLETELY understandable.
You're exhausted, you're stressed and you need a break.
The LAST thing you have got the energy, the creativity or the mindset for is to build a new system, process or initiative that will improve your business a few weeks down the track (and may or may not even work).
The result of this short term thinking however, is not good.
Soon these hard working, diligent leaders start to drown in the day-to-day demands of the venue.
In an effort to keep their head above water, they quickly resort to short term wins, knee jerk reactions and shooting from the hip solutions.
They waste time.
They cut corners.
They make mistakes.
Sadly, one of the first casualties of this short term decision making, and one of the costliest mistakes, is not investing in their people.
Not properly assessing new team members at interview due to desperation.
Not giving new team members proper training and development.
Not taking the time to thank existing team members for their valuable contribution.
The harsh reality is, things won't magically get better on their own.
If you want to break the cycle, you need to change your output. The short term impact can be immediate and the long term benefits are exponential.
We believe that investing in your people is the most important thing you can do.
Why?
They are the only truly appreciating asset in your business.
They are the most expensive thing to replace.
They can't be copied by competitors.
Your people are your only competitive edge.
コメント